【Official】City Inn Tsurugashima

Thank you for always choosing City Inn Tsurugashima.

We have recently discovered that there is a possibility that customer personal information may have been leaked to an external party through our reservation management system, "Temairazu."
We sincerely apologize for the great inconvenience and worry we have caused.

Based on what we have been able to confirm so far, we have found instances where suspicious messages have been sent to the reservation holders for some reservations that meet all of the following conditions.

·Reservation date:Reservations made by September 21, 2026
·Check-in date:Reservations for stays from September 21, 2026 onwards.

If you receive any suspicious communications (emails, SMS messages, etc.) claiming to be from our company or your accommodation, please contact us.
Please pay close attention to the following points.

【Points to note】

·Do not open any URLs or links included in the message.
·Do not enter credit card information or personal information.
·Do not reply to suspicious messages.
·Do not follow the instructions in the message to make a payment or transfer money.
·To check your reservation details, please contact the official customer service of the accommodation facility or the booking website.

If you accidentally enter your credit card information on a suspicious website, please contact your credit card company immediately.
The system that caused this incident does not handle or store credit card information.

For inquiries regarding this matter, please contact the following office.
Temairazu Co., Ltd.

https://www.temairazu.co.jp/pdf/1206/news-update

Department in charge:Emergency Response Desk
Email address:helpdesk@temairazu.com

We sincerely apologize again for causing our customers so much anxiety.

■Please disinfect your hands with the alcohol disinfectant available at the entrance, lobby, vending machine room, etc.
■Feel free to use the thermometer in front of the front desk to monitor your physical condition.
■If you experience symptoms such as fever or cough during your stay, or if you are not feeling well, please notify the front desk immediately.
■We will continue to ventilate as much as possible in places with doors and windows.
■We will continue to disinfect alcohol in areas that are often touched by customers.

We appreciate your understanding and cooperation.

All rooms are equipped with Wi-Fi and wired LAN.
The hours of use and fees are 4,900 yen per person from 10:00 a.m. to 5:00 p.m.
If it is over 5 pm, the extension fee is 1000 yen per hour.
Reservations are accepted by phone.

■Address, 〒 350-2203, 13-3 Kamihiroya, Tsurugashima City, Saitama Prefecture
■Check In, 14:00
■Check Out, 11:00
■Rooms, 105 rooms
　Single A 15 rooms　
　Single B 58 rooms　
　Deluxe Single 15 rooms　
　Double 10 rooms　
　Twin 7 rooms　

●Due to a mandatory inspection, the entire facility will experience a power outage from 11:00 AM to 12:00 PM on January 1, 2027.Thank you for your understanding and cooperation.

●The hotel payment is only cash or card payment.

●The hotel is in the previous account.Please note.

■Cancel
Free until 24:00 on the day before your stay(Cancellation on the day will be 100% of the accommodation fee.)
If you do not contact us you will be charged 100% of the room rate.

■Overage fee, 30% until 13: 00, 50% until 14: 00, 100% after 14: 00

●Weekly discount for monthly reservation, Monthly discount available
Regular rate applies from the 1st to 6th nights, and 500 yen off the regular rate from the 7th to 29th nights. (Weekly discount)From the 30th night onwards, 1,000 yen discount off the regular price. (Monthly Discount)
※Weekly discounts and monthly discounts are applied for consecutive nights.

Lawson and Gyoza no Mansyu (Chinese food) are on the first floor of the hotel.

The password is displayed on the screen when you turn on the TV.

These include Toyo University Kawagoe Campus, Tokyo International University, Josai University, and Kagawa Nutrition University Josai University.